Lodge A Complaint – Data Protection Authority

Lodge A Complaint

A complaint is a statement expressing dissatisfaction
with the way personal data has been handled.

Who Can Complain?

The Data Subject in person

A person acting on behalf of the Data Subject

Any other person authorized by law to act on behalf of a data subject

Anonymously

How to lodge a complaint

Steps to Lodge a Complaint

Lodge a complaint, in writing, with the Authority.
Parent or legal guardian may lodge a complaint, in writing, with the authority on behalf of a child or any other person lacking legal capacity
The complaint should be lodged within ninety days of the action or inaction
Provide personal information including: full name, ID/passport number, postal address, age & gender, and phone number
Provide information about the respondent, including: names and contact details, date of occurrence of the alleged infringement, nature of the complaint, any potential or actual harm or urgency, and any supporting documents.
The Authority investigates the complaint
The Authority may, on its own initiative, investigate any matter where the Authority believes that the Act has been contravened, or is likely to be contravened
The Authority, within thirty days of completing investigation, communicates the results the parties concerned
The Authority issues an appropriate compliance order

Lodge a Complaint here

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COMPLAINT LODGE FORM

A. Complainant/Representative Information

First

Last

Phone Number

National ID / Passport Number

B. Respondent Information

Name(s) of Respondent (Individual or Organization):

Contact Details of Respondent (Phone, Email, Address, etc.):

Date of Alleged Incident:

C. Details of the Complaint

Description of the Complaint: (Provide a clear and concise explanation of the issue.)

of clear Respondent

Names of Individuals Who Can Provide Additional Information: (If applicable, list names and contact details.)

Potential Harm or Urgency: (Explain any immediate impact or urgency related to the complaint.)

D. Remedy Sought

Desired Outcome or Redress: (Explain what you are hoping to achieve as a result of this complaint.)

Actions Taken to Resolve the Matter: (Describe any steps already taken, including communication with the Respondent or any other parties.)

Details of Any Other Persons/Organizations Involved in Prior Resolution Attempts: (Provide relevant information.)

E. Confidentiality and Anonymity Preferences

Would you like to remain anonymous if the Respondent is contacted?

If Yes, please explain why: (Reason for requesting anonymity.)

The Malawi Data Protection Authority is an independent statutory body established under the Data Protection Act, 2024 to protect the personal data and privacy of individuals by regulating the processing of personal information.

Who Can Complain?

The Data Subject in person

A person acting on behalf of the Data Subject

Any other person authorized by law to act on behalf of a data subject

Anonymously

How to lodge a complaint

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